SHIPPING POLICY
1. SHIPPING POLICY
All delivery timeframes are NOT guaranteed, however we at True Spirit Designs Co.®️ will do our best to get your order to you as fast as possible.
Further information to explain how Covid-19 pandemic world-wide may affect delivery delays including:
- a reduction in air freight capacity and passenger flights (which also carry our parcels)
- a significant increase in parcels volumes, many of which require manual sorting
- health and safety requirements in our network (such as social distancing through zoning, and dedicated shift start times to reduce cross-over of workers)
We want you to know that we will continue to do everything we can to deliver your order on time, safely and as quickly as possible.
1.1 Australian orders
Estimated Delivery Times - For any products that require custom making, there may be a 48 hours turn around, plus an additional 5-7 working days for orders placed within Australia, as all our products are handmade in Queensland.
Signature not available due to Covid - For the health and safety of delivery services, no parcels will require a signature on delivery. Please select a secure address when placing your order. We also do not deliver to PO boxes.
Thank you for your Kind Patience - We ask for your patience and trust that we're all doing our very best to get your order to you. If you require further information, please get in touch with us via email: truespiritdesignsco.shop@gmail.com
1.2 International orders - US, CANADA, UK, SINGAPORE, NEW ZEALAND, ASIA, EUROPE.
Estimated Delivery Times - It may take up to 2-6 weeks to reach you, depending on country location shipping from Australia.
Signature not available due to Covid - For the health and safety of delivery services, no parcels will require a signature on delivery. Please select a secure address when placing your order. Please ensure your delivery address is not a PO Box address as we do not deliver to them.
Thank you for your Kind Patience - We ask for your patience and trust that we're all doing our very best to get your order to you. If you require further information, please get in touch with us via email: truespiritdesignsco.shop@gmail.com
Thank you for your support and your business.
1.3 Estimated Shipping Costs
*Standard Australia Post Shipping Costs We have a flat standard rate of $10, or express shipping from $12.30. Additional fees may apply for orders that are in bulk to cover the cost of weight of products. *International Postage Costs Estimated can be between $12.95 - $40 depending on item purchased including their shipping weight, and the cost from Australia to designated country. Disclaimer Postage charges subject to change without notice.
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