REFUNDS, RETURNS, & CLAIMS POLICY

How does our '100% Money-Back Guarantee' policy works?

We offer to our customers a 100% Money Back guarantee policy if

  • You are not happy with the quality of your purchase;
  • The products received are faulty;
  • You have 60 days to claim your 100% Money-Back Guarantee policy from the above reasons.

To be able to claim '100% Money-Back Guarantee' refund, you must provide proof of product faults such as fabric tears to the product itself, the claim must be made within 60- days of receiving your order, you must provide a copy of invoice and your bank details to refund back the money.

*Further Terms and Conditions do apply, see below more information on our refund, returns and claim policy.

*Please Note: Refunds, Returns & Claims are only available for deliveries within Australia. Unfortunately, refunds, exchanges and other claims are not available for other countries and we apologise for the inconvenience this may cause.*

 'Change of Mind' Return Requests

If you've had a change of mind once you've received your order, then we can arrange a refund or exchange for you, you just need to pay for the return postage. Here's the steps to take:

  1. Contact us at truespiritdesignsco.shop@gmail.com within 5 days of receiving your goods, give us your order number and item received, if you'd like a refund or replacment, including the reason for the return.
  2. Pop the goods you wish to return in a post bag, along with your original receipt (or online invoice) and address the parcel to: True Spirit Designs Co, 1 Heather Street, Silkstone QLD 4304.
  3. *We recommend using a Australia Post to track your parcel. True Spirit Designs Co. will not be responsible for any parcels lost, damaged or stolen during transit.*

*IMPORTANT: Terms & Conditions for Refund to be processed includes:

  1. Item must be unused and in their original packaging.
  2. Once the parcel has made its journey to True Spirit Designs Co, we'll get onto issuing your refund or exchange.
  3. We'll credit your original payment excluding the delivery charges. Similarly, for change of mind exchanges, we'll send your new item, with a delivery charge.
  4. Unfortunately, items that are returned in poor or damaged condition will not receive a refund.

'Faulty Product ' Refund Request

If your goods have been received damaged or faulty upon delivery, then we can arrange a refund or exchange for you. Here's the steps to take:

  1. Contact us at truespiritdesignsco.shop@gmail.com within 3 days of receiving your goods, give us your order number and item received, if you'd like a refund with the reason for the return.
  2. Please include in your email a photo of the item damaged, your invoice #, order #, or online receipt, your name and contact details, and whether you would like a refund or an exchange.
  3. Once the parcel has made its journey to True Spirit Designs Co and is approved, we'll issue your refund or exchange.

Refunds or Exchange Options

  1. For approved refunds, we'll credit your full payment (including delivery charge).
  2. For approved exchanges, we'll send a new product(s) to you (with no additional postage cost).